Live ChatDrive Leads & Conversions
Marketing’s best kept secret.
We’ll help bring you leads, even while you sleep.
Are you looking for a new way to drive customer leads and stand out from the competition? We’ve got the solution you need. With ReachLocal’s Live Chat, we can help you respond to visitors on your website quickly and send leads your way. Make the most of your marketing dollars with the simple addition of a 24/7 live chat widget on your site.
Leave your live chat to us
You’ve generated traffic to your website with paid advertising – now it’s time to retain and engage your new visitors. Introducing the next step in the customer journey: live chat. With different options available to suit your business needs, we can help you capture leads and close sales overnight – literally.
Win the business
Did you know that 63% of customers are more likely to return to a website that offers live chat? Nothing beats a personalised, instantaneous solution to a customer enquiry. Don't wait until the following business day for visitors to get in touch, and risk losing them to the competition. Our live chat solution can capture information as your visitor continues to browse the web, so you can follow up on leads and seal the deal.
Drive new leads
Capture those unexpected leads and keep visitors on your site for longer. Websites that offer a live chat are 4 to 8 times more likely to generate leads - but many local websites are yet to take advantage of this simple and efficient option. Stand out from your competition and turn website visits into sales.
Chat options to suit your needs
Depending on the unique needs of your business, we offer Live Human and Automated Chat Bot options. Our options are fully transparent, with Agents self-identifying as automatic chatbots to set the expectation for visitors to your website. Gain an insight into your visitors through a trained agent that's focused on capturing and sharing data when an intent to buy is expressed.
24/7 Live Chat
Your business might operate during set hours, but that doesn’t mean the customer journey ends when your doors shut. Engage with your website visitors long after business hours with our live chat service, available 24 hours a day, 7 days a week. Our Agents collect contact information from visitors and saves chat transcripts, so you can follow up with enquiries quickly.
Let ReachLocal look after your customers.
Full service at a fraction of the cost
We’re dedicated to improving your local business. Our full Live Chat service is affordable, with a range of unique pricing options available. No matter the size of your business, we can help you maximise your ROI.
We’ve worked with millions of customers worldwide to help them deliver better customer service. Our Live Chat solution is the perfect complement for medical, home services and the education industry. We’re the extra set of hands you need to help you engage with your customers around the clock.
Trained live agents
Our Live Agents are trained in your products or services and can provide potential customers with specific information about your business. We consult with you to develop a script for our agents to stick to. If they aren’t qualified to answer a question, they’ll pass along contact information for you to follow up.
Our Live Chat solution is compliant with the Health Insurance Portability and Accountability Act (HIPAA) of New Zealand. The privacy, security and integrity of the information shared and collected via Live Chat is governed by these standards, ensuring that customer data is protected and only used for its intended purpose.
“With Live Chat we are able to see what people are asking, and what they’re looking for. From that, we can personalise the script to narrow down those questions and quickly get our customers what they need.”
57% of consumers would prefer to engage with businesses through digital channels rather than over the phone or in person.
Telstra Business Intelligence, 2020
Don’t let site traffic get away.
You’ve sparked their interest – now capture your customers with Live Chat. Enjoy the diverse benefits of Live Chat including reduced service costs, increased customer satisfaction, data collection and optimised conversions. Respond immediately to customer enquiries, and secure the sale before your competitors do.
With digital marketing strategies that will grow your business.
Find out more.